Retail Excellence Workshops
« Let’s perform! »
For Retail Ambassadors
Building relationships
Selling better
Tactical Selling
On how to proactively introduce products & sell efficiently following a clear process leading the client in their journey throughout the store.
Immediate increase in conversion rate
Relational Selling
On learning how to master ‘small talk’ with all of their clients, understanding & recognizing client profiles, achieving emotional connection to create a long-lasting relationship.
This is Step 2 of ‘Tactical Selling’.
Brand-signature Crafting
A brainstorming workshop on what makes the brand unique & attractive in order to create a brand-specific mindset, behavior & vocabulary, crafting ‘signature experiences’ resulting in an impactful memorable client experience.
The Charismatic Brand Ambassador
On revealing each advisor’s unique persona by brainstorming on their USPs, strengthening their charisma and social skills.
This is a prep-course for growing advisors into ‘Grands vendeurs’.
‘Client-Tailoring’
On reviving – sustaining – growing client relationships using personal methods of outreach.
A practical brainstorming & writing workshop with exchange of ideas on concrete follow-up actions to drive clients in store.
This course is recommended as a Step 3 of ‘Tactical Selling’.
‘Story-Acting’
On how to bring alive the brand’s stories by creating bite-size scripts advisors will consistently share with their clients. By focusing on the acting, advisors go beyond ‘telling’ and learn to make the stories their own in order to be most convincing & inspiring.
Classy English Selling
On learning how to proactively interact with visitors using basic yet elevated English vocabulary ready-for-use after the workshop.
Hosting Chinese Clientele
On understanding & connecting with Chinese clientele / interacting with them using basic retail-oriented practical Mandarin words & expressions ready-for-use after the workshop.
Cultivating inclusiveness
On overcoming common cultural, generational and personality-based biases in order to nurture a pro-diversity mindset. The workshop offers a simple methodology helping participants cultivate inclusiveness & aspire for better collaboration in the workplace as well as with ever-evolving clientele.
For Retail Managers
Becoming a ‘manager-coach’
Conflict resolution & career development
Team Spirit Management
Level 1
Managers to learn:
– how to organize themselves to dedicate time for coaching
– how to be a ‘manager-coach’ by giving useful & practical 2-min feedback on-the-spot.
Team Spirit Management
Level 2
Managers to learn:
– how to have constructive meaningful 1-1 talks with their advisors (GROW method).
– how to communicate when handling difficult situations
Real-talk practice in-store performed in presence of the coach.
For Retail Trainers
Efficiently coach advisors on the shop floor
In-store Retail Coaching
Managers / Trainers to learn:
– how to efficiently coach advisors on the shop floor leveraging role-playing & observing real client interactions.
– how to orchestrate & supervise commitments for improvements for lasting results.
Training & Coaching Formats
