My Retail Excellence Workshops
« Let’s perform! »
For Retail Ambassadors
Selling better, Selling ‘joy’
Building lasting guests’ relationships
Tactical Selling
On how to proactively introduce products & sell efficiently, following a clear process leading the client in their journey throughout the store.
Immediate increase in conversion rate.
Relational Selling
On learning how to master ‘small talk’ with all of their clients, understanding & recognizing client profiles, achieving emotional connection to create a long-lasting relationship.
This is Step 2 of ‘Tactical Selling’.
Brand-signature Crafting
A brainstorming workshop on what makes the brand unique & attractive in order to create a brand-specific mindset, behavior & vocabulary, crafting ‘signature experiences’ resulting in an impactful memorable client experience.
The Charismatic Brand Ambassador
On revealing each advisor’s unique persona by brainstorming on their USPs, strengthening their charisma and social skills.
This is a prep-course for growing advisors into ‘Grands vendeurs’.
‘Client-Tailoring’
On reviving – sustaining – growing client relationships using personal methods of outreach.
A practical brainstorming & writing workshop with exchange of ideas on concrete follow-up actions to drive clients in store.
This course is recommended as a Step 3 of ‘Tactical Selling’.
‘Story-Acting’
On how to bring alive the brand’s stories by creating bite-size scripts advisors will consistently share with their clients. By focusing on the acting, advisors go beyond ‘telling’ and learn to make the stories their own in order to be most convincing & inspiring.
Classy English Selling
On learning how to proactively interact with visitors using basic yet elevated English vocabulary ready-for-use after the workshop.
Hosting Chinese Clientele
On understanding & connecting with Chinese clientele / interacting with them using basic retail-oriented practical Mandarin words & expressions ready-for-use after the workshop.
Cultivating inclusiveness
On overcoming common cultural, generational and personality-based biases in order to nurture a pro-diversity mindset. The workshop offers a simple methodology helping participants cultivate inclusiveness & aspire for better collaboration in the workplace as well as with ever-evolving clientele.
For Retail Managers
Becoming an inspiring ‘manager-coach’
Resolving conflicts / Developing career
Team Spirit Management
Level 1
Managers to practice & learn:
– how to organize themselves to dedicate time for coaching.
– how to be a ‘manager-coach’ by giving transformational on-the-spot feedback.
Team Spirit Management
Level 2
Managers to practice & learn:
– how to have constructive meaningful 1-1 talks with their team members (using the GROW method).
– how to best communicate when handling difficult situations.
For Retail Trainers
Coaching advisors on the shop floor
In-store Retail Coaching
Managers / Trainers to practice & learn:
– how to efficiently coach advisors on the shop floor leveraging role-playing & observing real client interactions.
– how to orchestrate & supervise individual commitments for sustainable transformation.
Training & Coaching Formats
