Your one-of-a-kind Retail Excellence Training
Welcome
… to my world of retail training
where joyful sales advisors meet joyful guests
to create a place of memorable unique experiences.
My approach
Vision
“Aim for return on experience (ROX) to achieve return on investment (ROI).”
Belief
“It’s about making the guest want to buy from you. Selling is the outcome of one’s pursuit of excellence, not the goal.”
Method
“Training to inspire collective-thinking in the classroom. Coaching to transform behaviours on the shop floor.”
Elevate
your in-store experience
with a unique approach
Retail Excellence workshops
For Retail Ambassadors
Building relationships
Selling better
For Retail Managers
Becoming a ‘manager-coach’
Conflict resolution & career development
For Retail Trainers
Efficiently coach advisors on the shop floor
References
Joyful success stories
“I’ve been in retail for almost 14 years and Hélène is hands down the best trainer and coach I worked with so far in any company. Because of her experience with all different aspects of retail, she understands what is needed to bring your brand to the next level in terms of tailor-made workshops.”
“Hélène Salvini has been involved in sales training of our retail staff over the course of several years. Her sessions go beyond traditional classroom training, as her training style is very much interactive and hands-on. Of particular value is her “Western approach” combined with a deep understanding of Japanese culture, bringing together the best of both cultures. She works with a far-sighted approach and her one-to-one follow-up is key to deliver results. Hélène is a passionate and inspirational coach indeed, helping our sales staff and boutique managers improve their sales performance and coaching skills alike.”
“Hélène is one of the most valuable people I have ever worked with. Powerful, experienced and highly skilled in luxury retail training, Hélène provided outstanding results with her coaching leading to tangible results.”
“I can whole-heartedly say we sold a $23.000 piece to a walk-in client due to this training. My SA Natasha even said: ‘It was exactly like the role-play we did in the workshop!’. She went on to explain the scenario behind the woman’s motivation to buy, and because of the previous role-playing she did with Hélène, she was able to get her off the fence and close the sale.”
“I really appreciated being coached by Hélène, she is kind, professional, inspirational and gave me a lot of real-case best practices to be applied on a daily basis. She has very positive vibes and the coaching sessions were always an amazing moment full with useful infos, insightful discussions and psychological elements to be taken into consideration for every manager/leader. I enjoyed Hélène’s way of connecting with people – I would recommend coaching sessions with her for every person who would like to evolve personally and professionally. An enriching life experience !”
“In my career as a manager, I have been able to take part in various training sessions. However, my past training with Hélène will remain in my memory for a long time and will also have an influence on my daily work in the role of manager. Hélène’s constructive and particularly goal-oriented approach was extremely impressive. This makes you reflect on your previous tasks and also gives you valuable support for leading retail teams.”
About
Hélène Salvini Fujita
Your Retail Excellence Coach
❀ Half-Japanese, half French-Italian
❀ Raised between Paris & Tokyo,
Current home in Geneva, Switzerland
❀ Trilingual in French, Japanese and English
(and a sprinkle of Mandarin Chinese & German)
❀ Passionate about fashion, beauty & all that shines!
❀ Obsessed with customer service
❀ Shopping… if not mystery-shopping!
More details on my background on my LinkedIn profile
My Values
Empathy
I place attentive listening and understanding at the core of my approach, fostering sincere, tailored relationships that meet the unique needs and aspirations of each client.
Generosity
I believe in the power of sharing and kindness, offering far more than a service: a personalized guidance and a fulfilling experience for every client.
Discipline
Precision and consistency in my methods are the foundations of my success, ensuring impeccable service and high-quality standards at every stage of my journey.
Elegance
I cultivate the art of refinement and distinction, attending to every detail to deliver a sophisticated sales experience where simplicity and taste blend seamlessly with excellence.